Recently really busy like hell. I have been shifted to work in morning and noon shift. Compare to night shift that i worked for 2 weeks, night shift is not so busy. I wonder what happened recently. Calls keep come in claimming the internet connection is down. You not yet close the phone and then another phone intercept. Tiring..and...tedious...
Ya . This is my job. As a Technical Support in Pacnet Global Customer Service Center. I am incharge for the entire Hong Kong island and Mainland either consumer or corporate
What are cases that I need to handle?
1)Connection--Line down? latency?
2)Email Problem?
3)Webhosting problem?
4)Domain problem?
5)Abuse cases--Network attack. spamming ...etc
6)More coming...
However, just to tell you, I am not from IT or Networking Background. I am Noob in computer. I just know how to On and Off computer, other than that, i just simply press. Dont talk about reformal computer. I really dont know.
But i have made my decison last year to join Technical Field. 1st . because of money and 2th .is to know more about what a computer can do, instead of On and Off..or..play game.
Just to share out what i learnt. I found some some of the HongKong people, usually Girls , not even know what is Modem or Router. Thats why i have to teach them to reboot the modem and router by using reboot the box, small box and big box.
If you fail to connect to internet, what you will do?
1)Reboot your modem and router first
2) Try ping test( Just incase you dont know what is ping test--Go to your Start at your left hand side of your computer-->Run--->write "CMD"-->a black box come out and write--> ping http://www.yahoo.com/( the website that you cannot surf)--see the result. If have feedback. It means you can online.
Just like the below picture.
If you cant get this, it means you cant surf the website and the website has no response, so you cannot surf the website.
Exercise--try to ping http://www.microsoft.com/
Cant ping right? Request time out and you try to surt the website, can surf right?
Why just now I said if cant ping means the website got problem, and now i cant ping but website no problem?
Firewall
Ya. indeed you will feel want to sleep and you browse my blog. Today is White Valentine and that is the life of single ugly guy. Haha..Any guys receive any chocolate?
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2 comments:
Hey.. After reading this post, can see u've already start to feel bored wif ya job le.. But fyi, not only hk gals dunno what is the box that helps u to connect to internet, other countries ppl also .. still gt more fun things for u to learn n find out abt ppl.. who calls in.
LOL OMG ........i so surprised to read this.
Guess who i am ...i am your colleague
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